How can we help you?
What is covered by my warranty?
The warranty covers Ploom devices with factory or manufacturing defects. We can replace your device within one year from purchase.
To make a warranty claim, get in touch and our Ploom Care team will be happy to help.
- What's Ploom?
- Why choose Ploom?
- Is Ploom a vape or a cigarette?
- What are Mevius tobacco sticks?
- What are heated tobacco products?
- What's HeatFlow?
- What's the difference between Ploom X Advanced and other heated tobacco products
- Does Ploom X Advanced produce smoke?
- Does Ploom X Advanced produce ash?
- Can you take Ploom X Advanced on a plane?
- Can I take Ploom X Advanced and Mevius tobacco sticks abroad?
- How do I get rid of my used tobacco sticks?
- What is Ploom X Advanced?
- How do I use Ploom X Advanced?
- How do I clean Ploom X Advanced?
- How do I charge Ploom X Advanced?
- Is Ploom X Advanced waterproof?
- Where can I find my Ploom X Advanced registration code?
- What happens if I remove the front panel while using my Ploom X Advanced device?
- How do I set up the Ploom X Advanced manual lock?
- How do I remove the Ploom X Advanced manual lock?
- How does the Ploom front panel work?
- Where can I use Ploom X Advanced?
- How many sessions can I have in a row?
- Where's the button on Ploom X Advanced?
- How do I stop a session?
- How long do they take to cool down?
- When should I lock Ploom X Advanced?
- My Ploom X Advanced isn't working. What should I do?
- My Ploom X Advanced isn't charging. What should I do?
- How long will it take to charge my Ploom X Advanced fully?
- How do I reset my Ploom X Advanced?
- How much is the Ploom Introductory Tasting Kit?
- How much is the Ploom Tobacco Mix Kit?
- How much is the Ploom Menthol Mix Kit?
- How much is the Ploom Favorite Flavor Kit?
- What's included in the Ploom Introductory Tasting Kit?
- What are the inclusions of the Ploom Tobacco Mix Kit?
- What are the inclusions of the Ploom Menthol Mix Kit?
- What is the difference between the Ploom Introductory Tasting Kit, Tobacco Mix Kit and Menthol Mix Kit?
- Can I mix and match flavors in the Ploom Menthol Mix Kit and Tobacco Mix Kit?
- I’m not sure if I prefer tobacco or menthol flavors. Which bundle should I choose?
- If I already purchased a Ploom device before, can I still get the Flavor Experience Kits?
- Who is the Filipino designer behind the Ploom limited-edition front panel?
- What is the inspiration behind Dex Fernandez's design?
- How much are the limited-edition front panels?
- Which part of the device has the limited-edition design?
- Do you have any other product besides the device that feature these designs?
- How many limited-edition front panels do you currently have?
- Where can I purchase a limited-edition front panel?
- Are you going to release another batch of the limited-edition front panels? * in case of OOS
- Are you going to have another collaboration with another artist?
- How much Ploom Club points will I earn if I purchase a limited-edition front panel?
- Can I use Ploom Club points credits to purchase a limited-edition front panel?
- Do you have discounts/promotions/freebies included if I purchase a limited-edition Ploom front panel?
- Since you launched a limited-edition front panel, will you also introduce limited offer sticks?
- Can the consumer personalize his limited-edition front panels?
- Can the limited-edition front panels be purchased separately as an accessory, or must it be bundled together with a device kit?
- Will the limited-edition front panels be available for in-store display, so customers can view them in person before making a purchase?
- What is Special Edition Red?
- How much is Special Edition Red?
- How much is the Special Edition Red Introductory Kit and what are the inclusions?
- Where can I purchase the product?
- Until when can I purchase Special Edition Red?
- What kind of tobacco blend is in my tobacco sticks?
- Why isn't there an expiry date on my tobacco sticks?
- What's the difference between a heated tobacco stick and a cigarette or cigar?
- Do tobacco sticks produce tar?
- What's ActivBlend?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- Can I use other tobacco sticks or cigarettes with my Ploom X Advanced?
- When should I replace my tobacco stick?
- How long does a session last?
- If a stick breaks and gets stuck, how do I get it out?
- My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
- When I use Ploom X Advanced, the tobacco stick is moving. Is this normal?
- Can I buy accessories for Ploom X Advanced?
- What can I fit in a Ploom carry case?
- Do you deliver outside The Philippines?
- Which delivery service do you use?
- Where is my order?
- How long does it take to ship my Ploom X Advanced?
- I've changed my mind. How do I cancel my order?
- If I cancel my order, will you refund me?
- How do I get in touch with the Ploom Care Team?
- What can the Ploom Care Team help with?
- Why do I need to verify my age?
- When will I need to verify my age?
- What happens if I can't verify my age online?
- I've forgotten my Ploom login details. What do I do?
- How do I register my Ploom X Advanced?
- Why do I need to register my Ploom X Advanced?
- Can I register multiple Ploom X Advanced devices?
- Where can I find my Ploom X Advanced serial number?
- Does Ploom X Advanced have a warranty?
- How long is my warranty?
- How do I claim against my warranty?
- If I receive a replacement Ploom X Advanced device, will my warranty reset?
