How can we help you?

What is Auto-Start?

Your Ploom AURA is built using the latest technology and intuitive design, with an AutoStart function for maximum convenience and an optimized, seamless experience.

Once you have inserted a tobacco stick, the AutoStart function will be activated and your Ploom AURA will begin heating automatically. It's the quickest and easiest way to start using your Ploom AURA.

Bear in mind that if the stick is inserted too quickly, the AutoStart function may not be triggered.

You can also begin a session without using AutoStart.

To use Ploom AURA without its AutoStart function, press and hold the button area, just below the LED line, for about a second. You'll feel one long vibration and see a blinking LED light, indicating that your device has started heating.