If you've forgotten your password and can't log in, we'll help you reset it.
Click on 'Reset your password' on the login page and enter your email address or phone number. We'll see if we can match your details to an account.
If we can, we'll send you a password reset link. If you can't see our email in your inbox, you might need to check your spam folder. Follow the instructions and you'll be able to reset your password.
If you're still having trouble logging in, get in touch and our Ploom Care Team will be able to help.
To enter our website and discover more about Ploom, please confirm that you are over 18 and a smoker or vaper.
GOVERNMENT WARNING: THIS PRODUCT IS HARMFUL AND CONTAINS NICOTINE WHICH IS A HIGHLY ADDICTIVE SUBSTANCE. THIS IS FOR USE ONLY BY ADULTS AND IS NOT RECOMMENDED FOR USE BY NONSMOKERS.